About Us

European Trade & Exhibition Services Ltd (ETES) is a company registered in England and Wales. Company Number 2800522.

This privacy policy explains how we use any personal information we collect about you when you use this website or contact us by other means for business purposes.

What information do we collect about you?

We collect information about you when you register with us or request a quote for products or services.

We collect names, addresses, email addresses and telephone numbers (including mobiles) for yourself, billing and delivery purposes. We may also note your route of enquiry such as telephone or internet. We periodically store notes against your orders.

Website usage information is collected using cookies (see below for more details.)

How will we use the information about you?

We collect information about you to process your quote, provide invoices, process your hire, seminar registration and registration fulfilment, manage your account and to email you about other products and services from ETES we think may be of legitimate business interest to you.

We may use your information collected from the website to personalise your repeat visits to our website.

ETES will not share your information for marketing purposes with companies outside of ETES unless you have given consent.

Retention period

The data we collect from you will be retained by us securely indefinitely. If you no longer wish to receive marketing emails you can unsubscribe by clicking the unsubscribe button at the bottom of any marketing emails.

Having unsubscribed you will no longer receive marketing emails from us even though there is a legitimate business interest to do so.

We will however, still send you emails with reference to quotes and invoices as they are required in order for us to fulfil our pre-contract or contract with you.

As well as unsubscribing you have the right to contact us requesting us to give access, delete or amend your details. Please do so by contacting the Data Protection Officer in writing at:

9-11 High Street
Staines Upon Thames
TW18 4QY

Or verbally by calling ETES on +44 (0)1784 880890

We promise to respond to requests within one month of receipt.


Cookies are basically little parcels of data that are passed from a website to a user’s web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user’s previous activity.

Our Cookies

We utilise a session cookie to identify you – this is to assist with redirecting between the mobile and non-mobile versions of this website.

3rd Party Cookies

This website uses Google Analytics in order to collect site traffic and usage information and this data is anonymous. This is done for the purposes of improving your website user experience.

Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience of some websites. Refer to your browsers help system to find out how to disable cookies.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to help safeguard and secure the information we collect online.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Event Photography and Video

Please be aware that your participation in an ETES event, whether as an exhibitor or a visitor, means that you are entering an area where photography, audio and video recording may occur.

This material may be published, transmitted or broadcast in official ETES publications, via our social media channels and in promotional materials, including websites and publications managed by us, our affiliates and contractors. Photography and recordings may also be circulated to the press and other broadcast media and third-party websites for publication, transmission or broadcast. Recorded materials may be used editorially and to promote current and future ETES events.

In all photography and recordings made on our behalf, we will endeavour to remove or obscure any personally identifiable data recorded incidentally. We do however urge all participants to take adequate steps to safeguard their personal data whilst on the event premises.

By entering the event premises, you consent to your likeness appearing in photography, video and audio recordings made on our behalf, and to their use as outlined above.

If you have any concerns or queries, please contact the Data Protection Officer at ETES.